At The Life Crafting Guide, we want you to have a hassle-free experience. Here’s our cancellation and refund policy:
Cancellation and Rescheduling Policy
Your time is valuable and so is mine. Once appointments are set, that time is reserved specifically for you. Please make every effort to attend scheduled appointments on time.
When you book a session, you are holding space that is no longer available for other clients. Appointment no-shows and last-minute cancellations or reschedules don’t provide enough time to fill those spots.
I understand emergencies happen, and schedules are impacted. If you need to reschedule or cancel your appointment, please be considerate of my time and notify me as soon as possible.
- A minimum 24-hour advanced notice is required when canceling or rescheduling an appointment.
- Cancellations made less than 24 hours before your appointment will be subject to a 50% cancellation fee. *
- No Shows: you are considered a no-show if you forget or choose to skip your appointment for any reason without giving proper notice. You will be charged the full session fee.
*Note: Additional consideration may be given under special/serious circumstances, and the cancellation fee may be waived at the provider’s discretion.
On the rare occasions that I need to reschedule, I will do the same and make every effort to reschedule you as soon as possible.
How to Cancel or Reschedule
Email: support@thelifecraftingguide.com
Call or text: +1(623) 243-7377
Payment Policy
Payment for private sessions can be made online before the session.
If a session or program is being offered in person, payment may be made at the time of the appointment. If you are a first-time client, you must pre-pay in order to confirm your appointment.
Payment for classes and workshops may be made online before the class begins.
Minors (anyone under the age of 18) are not eligible to pay for services from The Life Crafting Guide and Karen M. Winkelman without their parent's consent and involvement. We ask that minors do not submit credit card information, and The Life Crafting Guide and Karen M. Winkelman are not responsible for a minor’s use of their parent’s credit card.
The Life Crafting Guide may cancel a credit card transaction if we reasonably determine that the order information you provided is incorrect or fraudulent or if we reasonably believe the credit card utilized is from an unauthorized party.
The Life Crafting Guide accepts cash, checks, and credit cards.
Refund Policy
Services and Classes/Workshops
If you paid in advance for a private session and cancel your appointment within a 48-hour window and don’t reschedule, you may request a refund. Private session fees are refundable minus a $20 processing fee.
If you cancel a private appointment after the 48-hour period, you may not be entitled to a refund. That space was held for you and could have been given to someone else if enough notice was given.
If you are dissatisfied for any reason, you may request a refund. This will be reviewed on a case-by-case basis, and a refund is not guaranteed.
The Life Crafting Guide maintains the right to cancel your appointment if it feels it is in both parties' interest to do so and will refund your money at that time.
You may cancel your class or workshop participation up to 24 hours before the start and receive a refund minus a $20 processing fee. Refunds are not given once the class or workshop begins.
Merchandise
The Life Crafting Guide allows for a refund of any purchase (which will be processed upon return of merchandise) within 30 days if you are not completely satisfied.
However, purchases of products that are downloaded (MP3, PDF, etc.) are Non-refundable
You may request a refund for a purchase made by mistake within a 24-hour period only.
All refunds will be processed through The Life Crafting Guide’s merchant service provider in a timely manner.
To request a refund, please email to: support@thelifecraftingguide.com
Other Cancellation Requests:
You can cancel your order or subscription by contacting our customer support team at support@thelifecraftingguide.com or through your account dashboard. Please provide relevant details (order number, product name, etc.) for faster processing.
Refund Eligibility:
Digital Products (e.g., meditations, MP3s, digital classes, software, ebooks, etc.) are not eligible for refund.
Physical Goods (e.g., merchandise, jewelry, art, and products): If the item is defective or damaged, we’ll gladly refund or replace it. Change-of-mind returns will be handled on a case-by-case basis and may be subject to a restocking fee.
Refund Process:
- Physical Goods: Return the item (shipping costs covered by you) and receive a refund or replacement.
- Refunds will be issued to the original payment method.
Exceptions:
- Services: These are non-refundable once you’ve had your session.
- Customized or personalized items: These are non-refundable unless defective.
- Subscription Services: Monthly or annual subscriptions can be canceled anytime. Refunds for unused portions of prepaid subscriptions will be prorated.
Contact Us:
If you have questions or need assistance, email us at support@thelifecraftingguide.com. We’re here to help!
All services are provided in good faith and to the best of the ability of Karen M. Winkelman, The Life Crafting Guide, and Luminous Life Group, Inc.